http://blogs.sea.siemens.com/blogs/process-safety/archive/2007/03/23/MIA-_2D00_-good-old-fashion-customer-service.aspxNot only was I MIA last week, but so was some of the travel service I was stuck with. Please allow me to explain. Last week I was lucky enough to be invited to participate in the Arctic ISA show in Anchorage, AK. It was only a couple days, and I was supposedenCommunityServer 2.1 (Build: 60809.935)http://blogs.sea.siemens.com/blogs/process-safety/archive/2007/03/23/MIA-_2D00_-good-old-fashion-customer-service.aspx#62Tue, 27 Mar 2007 14:24:56 GMT383d8575-c014-4b6d-ae08-8efbebf4dbe0:62Luis GarciaMan! You should consider yourself lucky you do not have to travel around Latin America.http://blogs.sea.siemens.com/blogs/process-safety/archive/2007/03/23/MIA-_2D00_-good-old-fashion-customer-service.aspx#64Wed, 04 Apr 2007 03:10:41 GMT383d8575-c014-4b6d-ae08-8efbebf4dbe0:64Jarl E. GötskrüdCharlie, Sorry to hear about your awful travels. So, tell us about the Artic ISA. Most of us only get to go to the ISA in Houston. Do they do anything different in America's final frontier than they do in the lower 48? http://blogs.sea.siemens.com/blogs/process-safety/archive/2007/03/23/MIA-_2D00_-good-old-fashion-customer-service.aspx#69Wed, 18 Apr 2007 16:41:53 GMT383d8575-c014-4b6d-ae08-8efbebf4dbe0:69Lisa GardnerJust curious Charlie, did you ever hear back after you wrote the letter? And to echo Jarl's comment, what ideas did you bring back from the Arctic that you can share? http://blogs.sea.siemens.com/blogs/process-safety/archive/2007/03/23/MIA-_2D00_-good-old-fashion-customer-service.aspx#74Mon, 23 Apr 2007 15:01:47 GMT383d8575-c014-4b6d-ae08-8efbebf4dbe0:74Charles FialkowskiHere's an update. USAir was proactive, and sent me a $200 travel voucher for all of my inconviences. They never responded directly to my letter (nor even acknowledged it). One of the major differences I see is with F&G systems. They require a special NFPA 72 compliance to even consider use of your system for F&G applications. This has been a real challenge to many system manufactures as the approval process is often tedious, expensive and requires much additional engineering to get current systems upto snuff.